A global Consumer Electronics Company
Our Client has established more than 20 years ago with well-known products in worldwide.
Customer Services Technical Support Manager
- Ho Chi Minh
Salary: $2500 - $3500
The Job
- Making direction and Managing related to the Technical Support operations in all product categories:
- To make sure the readiness for the new product launching in terms of providing the technical training to the related counterparties especially the repair skill readiness to the Technician.
- To manage all inquiries relating to Technical support requirement from all sources which including but not limited to nationwide service centers, call center, interdepartment, dealer…
- To provide the technical training to the Service network for the Technician, Receptionist; Warehouse keeper… and any related PIC in the SVC that needs to know product technical knowledge; and Call agents in Call center.
- To make and provide the relevant Product Value Information related to the new product which including Software, Service Manual, Training Manual, Service Bulletin, Repair Tip, Consultant Tip but not limited to the contents to be uploaded on the website to support the customer.
- Make sure to comply with government requirement for new product launching. And pre-launching product field test is also involved just in case required.
- To handle for all product liability related that strictly follow the Head Quarter guideline accordingly and properly.
- Market Initial Quality Management by monitoring for the AR index for new product launching; Reporting to the management for the awareness in time and working with the related counterparties for the countermeasure.
- To work with related counterparties in setting up for the related KPIs and its targets. Drive the team to ensure all KPIs are hit.
Your Skills and Experience
Necessary Skills / Attributes
• Major area:
Business:
o Customer service & Customer satisfaction
o Managing Technical or Technical support department
Management:
o Project management
o Operations improvement management
• Background:
Education:
o Bachelor degree in Electrics, Electronics, Telecommunication
o Professional skill:
- Numerical, Analytical and Synthetical skill
- Report / Presentation skill - Vietnamese & English speaking and communication skill
Experience & Skill:
o Technical management & support with Customer Service.
o Leader of department with more than 10 staffs direct and over 500 Technical staffs indirect in a multination organization.
o Good communication & relationship with co-worker
o Detailed analysis & strong management
o Strategy planning, process renovation and initiative
Why You'll Love Working Here
- Opportunity to work for professional working
- Opened professional and general management training
- Competitive salary and great benefits
joblink.vn - Dream Comes True.
Address: 1st, 52 Dong Du Street, Ben Nghe Ward, D.1, HCMC
E-Mail: alo@joblink.vn
Hotline: 090 233 30 52