A Global Healthcare & Pharmaceutical Company
Our Client is one of the country’s top healthcare companies over the world with more than 160 years of experience. It was established in Vietnam in 1992 and more than 60 subsidiaries worldwide, They have been providing world-class products and services to health care professionals.
Head of Operations
Health/Medical Care, Pharmaceutical/Biotech - Ho Chi Minh
Salary: $6000 - $7000
The Job
Purpose
Plan, direct and manage the strategies and annual action plans of Distribution Operations nationwide to support the company achieve the sales growth goals, increase business operation efficiency & effectiveness, deliver customer service excellence, manage physical presence & brand experiences to support Company Distributors’ business growth success and Company reputation
Primary Responsibilities
STRATEGY DEVELOPMENT
- Develop & lead the implementation of business long range business plan & annual operational plans for distribution operational excellence and Company physical presence & brand experience for Company Distributors experience & Company reputation to meet business long term business plan, sales growth & COI objectives
PROGRAMS, PROCESSES, SERVICES:
1. Responsible to lead, direct & manage distribution operations efficiently, productively and in well compliance with business sales & marketing plans, business operation policies & procedures and legal regulations.
- Oversee, direct & lead to standardize and improve the distribution operations, policies, standards and procedures, ensuring the effective & well complied business operations by all Distribution Centers nationwide.
- Overall manage business operations (including warehouse operation, goods ordering, cash collections & delivery, Distributor registration, Distributor queries & complaints handling...) at nationwide Distribution Centers & Shops
- Direct to develop & manage all Distribution Centers & Shops workforce’s business implementation in well compliance and at cost effectiveness, meeting annual internal & external audit plans
2. Responsible to direct excellence customer service performance in alignment with business strategy & regional direction at high satisfaction
- Direct to build up customer services standards & strategies for excellent customer services in alignment with regional Excellence CS standards & strategies
- Partner and keep frequent interaction with Distributor & High Pin Leader forces to get input/ feedback & optimize distribution service improvement initiatives at Distributors’ satisfaction
- Lead to improve business excellence through continuous innovation and creativeness for operational & service excellence to achieve desired results in the areas of accuracy, productivity, delivery and on-line services, cost effectiveness
- Lead to leverage customer experience /satisfaction through the CS continuous improvement development programs & annual survey initiatives.
- Lead to develop call center operational strategies to ooptimize business efficiency through professional & excellent operation outbound & inbound customer service call centers to optimize business effectiveness & productivity.
- Lead & manage projects relating Distributors’ complaints & advert case management
3. Responsible to increase accessibility and positive 1st experience of Company Distributors at via Company physical presences & brand experience programs in alignment with regional direction & strategies to meet business sales growth demand
- Analyze & identify business opportunities and build up the plans for setting up or leading innovation to Company physical presences, distribution services to facilitate efficient physical presence access & experience to Distributors
- Lead to plan & implement physical experience & brand experience programs for Company Distributors’ positive 1st impression experiences at all Distribution Centers & shops nationwide in alignment with regional strategies & directions
4. Lead & direct internal auditing & governing to ensure the operational control & business ethics as well as legal compliance
5. Lead important regional initiatives and projects at required
STAFF MANAGEMENT:
- Lead, manage & develop the direct report team 4 members who are at functional head levels (Regional Distribution Center Lead; Operational Excellence Lead; Retail Experience Lead & Call Center Lead)
- Oversee & direct functional managers to lead & manage Distribution workforce teams of 160 staff nationwide
Your Skills and Experience
Top requirements:
- Min. 6 years at least at Head of Department in Chain store / Retailing Shop / Supply chain./ Distribution or in related areas; having strong experience in customer service, supply chain, logistics and Warehaouse Management.
- Strong vision & strategic thinking ability
- Good in analytical & strategic business planning skills
- High adaptability, innovative & change management abilities
- Good at Leadership & influencing skills
- Frequently travel
- Good Command of English
Why You'll Love Working Here
- Opportunity to work for professional working Global Nutrition Company
- Opened professional and general management training
- Competitive salary and great benefits
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