A global Consumer Electronics Company
Our Client has established more than 20 years ago with well-known products in worldwide.
Senior Customer Services Executive
- Ho Chi Minh
Salary: Negotiation
The Job
Job purpose:
- Overall CS operation and Partner’s management
MAJOR ACTIVITIES
- Support service strategy set by Regional/Management, thus develops and recommend short and long term proposal through appropriate market an product research.
- Undertake the primary responsibility for partner management and customer service
- Co-ordinate closely with regional team for support and guidance
- 1st level post sales technical support for Epson range of products
- Managing and ensure set KPI are met
- Ensure spare parts availability through proper forecasting and management
- Understand local environmental and product safety standards
- Warranty cost management and control
- Analyse reports/data and provide for management reporting
Your Skills and Experience
EDUCATIONAL QUALIFICATIONS
- Minimum Bachelor Degree in Engineering/Business/Computer Engineering
- At least 2 years experiences in area of customer service support and 3 years of IT partner management
RELEVANT EXPERIENCE
- Good team player and good communicator (English)
- Display professionalism and confident in handling partners and customers
- Experience in B2B service support will be an advantage
- Experience in SAP and CRM system
- Good Analytical skillset
- Confident, responsible & able to withstand different level of stress
Why You'll Love Working Here
- Opportunity to work for professional working environment
- Opened professional and general management training
- Competitive salary and great benefits
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Ho Chi Minh
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