A Global Healthcare & Pharmaceutical Company
Our Client is one of the country’s top healthcare companies over the world with more than 160 years of experience. It was established in Vietnam in 1992 and more than 60 subsidiaries worldwide, They have been providing world-class products and services to health care professionals.
Senior Regional Distribution Center Supervisor/Customer Services Supervisor
Pharmaceutical/Biotech, Sales, FMCG - Ho Chi Minh
Salary: VND 35 mio -40 mio
The Job
Oversee and manage all RDC/ Shop operation (with a group above 20 people) in compliance with approved policies and procedures
- Execute yearly business operation objectives in line with functional objectives.
- Ensure cash & stock security & accuracy management meeting KPIs set & expense control within budget
- Manage to ensure high visual of products display in line with set standards
- Handle the customer complaints and emergency issues related to RDC/shop operation as well as shop/RDC security & safe.
- Control and maintain the facilities in good working condition to support the RDC/Shop operations
- Manage vendors’ performance relating to security, cleaning & other services to maximize their professional performance & excellent services provided
- Prepare required daily & monthly reports in due time
Ensure high level of customer service performance according to corporate requirements
- Communicate & train customer service performance KPIs & technical CS skills to all staff
- Lead & provide coaching & feedback, monitoring as well as improving staff’s CS performance continuously
- Leverage relationship & business interaction with Distributors frequently for getting their feedback for continuous customer service improvement
- Involve in customer surveys to measure Distributors satisfaction and propose improvement action plan for implementation.
Lead team to execute Physical Experience Programs and coordinate with cross function department to organize program in order to maximize ABO/RC traffic level and facility utilization.
Monitor & control RDC/Shop Fix Assets in line with Fix Assets policies
- Ensure all RDC/ Shop fix assets labelled
- Monitor, control & record fix assets effectively
- Propose fix asset disposal timely
Manage RDC/Shop workforce to meet business requirements and growth
- Involve in staff recruitment & selection
- Train & develop qualified workforce
- Manage team performance effectively & support to handle job obstacles on daily work.
- Build a strong team & leverage good working environment
- Motivate team spirit within team
- Handle team member conflicts in due time
Liaise with respective departments to handle internal & external audits
- Provide in time external audits information to respective functions & coordinate for handling external audit events required.
- Build a good relationship with local government due to minimize obstacles and maximize the supports from them.
Your Skills and Experience
- Business Administration or relevant bachelor degree
- At least 2-year experience in supervisory positions in Operations/Retailing Shop/Channel Mgnt/Customer management.
- Competent work planning & organizing skills
- Strong people management skills
- Be strong in customer oriented & customer service skills.
- Good in critical thinking & problem solving
- Good communication & influencing skills
- Good in collaboration & team building ability
- Strong in relationship building with external authorities & partners
- Good ability to learn & high accountability
- Being able to work independently and work under pressure.
- Good written and oral communication skills in English.
Why You'll Love Working Here
- Opportunity to work for professional working environment
- Opened professional and general management training
- Competitive salary and great benefits
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