Our client is the world's leading luxury retailer
Our Client is a famous global luxury retailer in worldwide. In order to dedicatedly support their business agenda, they are looking for qualified candidates for the following position.
ASSISTANT GENERAL MANAGER
Food & Beverage, Fashion/Lifestyle, Sales, Cosmetics - Ho Chi Minh
Salary: Competitive Offer Package
The Job
Primary Job Responsibilities and Duties:
Drive Store Productivity & Service Experience
- Prepare and execute approved store productivity plans that achieve or exceed customer penetration, spend targets and grow market share.
- Lead your PSM’s to work effectively with Global & Division Merchants to execute the merchandising strategies in each of their areas. Ensure each PSM is fully conversant with their strategies and relevant brand, assortment, collections knowledge and effectively communicates this with their sales team. Coach, train and mentor each PSM to communicate effectively with their Merchant via monthly conference calls and email.
- Drive the local promotional calendar with the Global & Division Merchants and Marketing teams. Effectively communicate and execute the Promotions in store as scheduled and agreed in the calendar.
- Ensure your PSM’s communicate both opportunities and issues to merchants, with opportunities communicated directly to the Merchant Managers and Planners 6-12 months ahead of time.
- Lead each PSM to take proactive steps to increase their team sales and continuously improve individual productivity of each of their team members.
- Partner with the General Manager for effective utilization of the PSC team for your location to maximize sales productivity and support delivery of exceptional customer service experiences within your location.
- Active involvement in Lease Brand Business relations: positively contribute to leasing relationships, supporting strategies and tactics to build the lease business and seamlessly integrate the teams into the location. Liaise with merchandising, marketing teams and brands as appropriate on PSC events, training, mystery shoppers, store layouts and expectations on customer service experiences.
- Build and maintain strong relationships with joint venture partners in your location and ensure strong communication links are maintained in store. Drive delivery of consistent customer service levels across your location.
- Maintain keen awareness of competitor movements and activities.
- Participate in sales forecasting as requested by the General Manager
- Works as part of a team with your local senior team, Business Development, Group and Corporate Finance on the development of proposals for both existing and potential locations as/when required.
- Key management participant in redevelopment activities for your retail location as/when required Team & Service Management
- Effectively communicate company overall objectives and how the PSM and sales team are critical to driving the achievement of company vision, store sales targets and strategies for those objectives. Ensure PSMs have clear goals and objectives which remain focused on the customer experience, increasing productivity and the product through their relationship with the Merchant Manager. Review performance on a regular basis.
- Create and promote a positive work and industrial relations environment in line with DFS values, employee related policies and practices and local environment considerations. Responsible for PSM and sales staff retention, staff development and job satisfaction levels. Provide effective team leadership through open communication, training, coaching and active encouragement of PSM’s and the sales team to meet or exceed location sales and profitability targets, while role modeling desired behaviors.
- Ensure a development plan is in place and actively reviewed for each of your PSM’s. Work with your PSM’s to identify future potential PSM’s and Team Leaders and ensure development plans for this talent
- Partner with your General Manager and Talent Management to ensure a succession plan is in place and actively progressing for your location as appropriate.
- Take corrective action to improve unsatisfactory performance, in consultation with your General Manager and Talent Management, adhering to local TM requirements. Ensure your PSM team do the same.
- Lead, coach and train your PSM’s to ensure your PSM team is consistently growing in skills, confidence and effectiveness in their roles. Includes ensuring PSM’s proactively coach their own staff with a focus on enhancing the customer experience and delivering the DFS vision of exceptional people delivering exceptional product. In addition to service levels this includes the sales team’s continual improvement and refinement of sales techniques and product knowledge, and effective translation into customer penetration and staff productivity results.
- Prepare and deliver performance appraisals providing relevant and specific feedback. Ensure your PSM team members do the same for their staff.
- In collaboration with your General Manager, Corporate and local Talent Management teams, identify, implement, and monitor outcomes from individual and team development programs delivered. Provide feedback on training effectiveness to the relevant training delivery manager. Ensure participating staff have pre and post training discussions at your location, with action plans made where appropriate, to actively reinforce practical application of their learning.
- Participate in recruitment and selection of your location management team, Team Leads and sales staff as required. Ensure recruitment interviews are conducted in a professional and efficient manner. In collaboration with Talent Management, up skill PSM team in recruitment techniques for quality talent selection and ensure adherence to DFS related policies and local legislation. Store Presentation
- Work with Store teams, Merchants and Visual to execute store presentation and promotional activities.
- Ensure consistent execution and maintenance of Company internal and vendor’s Visual Merchandising directives in line with required standards.
- Ensure that the workplace is safe, with the premises and behaviors of employees not imposing risks to the health and safety of any person. Ensure systems or procedures are in place for risks to be identified and reported by any staff member, appropriately and promptly assessed, and to be actively addressed noting compliance with any relevant local legislation.
- External Networking
- Actively participate in corporate charity initiatives, local community and government activities to demonstrate Company’ commitment to the local community in both business and social senses.
- Actively promote the Company brand and a strong positive professional image at all times. General
- Complete internal reports and participate in various projects as/when required.
- Communicate with your General Manager, Assistant General Manager Operations, Talent Management, Merchandising, Marketing and Global CSC teams on relevant store issues.
- Manage team compliance with all company policies and procedures, Customs regulations and relevant trading laws, raising any concerns or issues to your General Manager.
- Perform any other duties as requested in a diligent and conscientious manner.
Your Skills and Experience
- Bachelors Degree in Management, Business or equivalent preferred.
- 4+years retail store management required. Regional and market leadership experience with merchandising and financial accountability highly desired. Merchandising and negotiations experience a plus.
- Proficiency in MS Microsoft computer applications (Excel, Word, Powerpoint, Access) and email required.
- International travel may be required to attend senior management meetings as/when scheduled
Other Knowledge, Skills and Abilities Required:
- Strong multidimensional leadership ability. Able to effectively operate in a culturally diverse environment with astuteness and sensitivity.
- Must have high degree of integrity and confidentiality with a keen sense of business/financial acumen • Accuracy and attention to detail.
- Able to work under stringent deadlines and high pressure and be able to prioritize a heavy workload with multiple deadlines.
- Must have strong interpersonal skills and be able to work well with personnel at various levels.
- Must have strong communication skills, both oral and written and be comfortable in making high level presentations.
- Function as a resourceful and proactive team member.
- Must be able to have a flexible schedule.
- Able to work independently with minimal supervision.
- Must be accurate.
- Strong organizational skills
- Strong analytical skills; ability to work with complex issue.
- Able to make sound decisions with relevant facts at hand. Does not shy away from conflict.
- Good problem solving skills.
- Ability to work independently and on weekends and outside of regular office hours, if required.
Why You'll Love Working Here
- Professional working environment.
- Career-development.
- Competitive package
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ASSISTANT GENERAL MANAGER
Our client is the world's leading luxury retailer
Our client is the world's leading luxury retailer
Primary Job Responsibilities and Duties: Drive Store Productivity & Service Experience Prepare and execute approved store productivity plans that achieve or exceed customer penetration, spend targets and grow market share. Lead ...
Competitive Offer Package
Food & Beverage, Fashion/Lifestyle, Sales, Cosmetics
Ho Chi Minh
Ho Chi Minh
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