An International Education Center
Our Client is one of the leading education and training provider in Vietnam which is offering internationally recognized training and education that is practical for the workforce and also allows entry into international universities.
Center Operations Manager
Education/Training, Marketing, Retail/Wholesale, Sales - Ho Chi Minh
Salary: $5000-$6000
The Job
Job Description
- This post will report to the Head of Sales & Deputy CEO
- You will be responsible for maintaining and developing the center's business, operational and service success.
- You will lead & manage a multi-cultural Sales and Service (didactic) team effectively towards meeting and exceeding prescribed sales, operational and quality goals. This will mean leading, motivating, training and inspiring a team of very varied profiles, as well as creating a work environment that encourages teamwork, commitment & success. Additionally, you will be the Sales Team Leader providing day-to-day mentoring & oversight to the Sales Consultants.
- The main challenge in this role lies in the responsibility for managing the continuance of our expansion in
terms of number of students but also in enhancing our brand and it’s level of excellence within the local
and national English Language Teaching market, which will be achieved through the delivery of outstanding education and sales consultancy service within your center.
Responsibilities
- Managing the Center and ensuring everyday smooth operations and delivery to students
- Ensure that the methodologies and best practice is followed at all times in order to achieve consistency with other Center
- Working closely with the Service Manager and creating a strong partnership between Service (didactic) team and Sales Team, in order to create good synergies
- Lead the sales team and assuring they achieve set sales targets as agreed by Head of Sales
- Ensure the implementation of effective meeting and information sharing structures
- Work with Human Resources to ensure that all people development strategies to support retention and excellent results are put in place
- Responsible for overall look and feel of the Center, ensuring that it is consistently warm,welcoming, tidy and clean Center
- Creating and providing timely and accurate reports that track and monitor all center KPIs
- Increase number of students and consequently Institute’s market share
- Ensure that student satisfaction and learning levels exceed expected benchmarks
Key tasks
- Providing everyday management and support to Center staff
- Managing center results: Sales targets, Service and didactic levels of quality
- Motivating and coaching center staff to provide excellent results and service
- Identification of key areas of improvement and implementing the correct changes
- Ensure that Center operates according to Standard Operating Procedures
- Assure optimum number of staffing and effective rostering
- Managing the Center P&L and ensuring a good ROI on all people and physical resources
- Assuring consistent levels of student and staff satisfaction
- Budgeting planning and forecasting
- Providing timely and accurate reports to Head of Sales
Key Challenges
- Meeting tough Sales targets
- Motivating a team of people from diverse backgrounds and skills levels
- Finding balance between optimum sales levels while maintaining quality of delivery
- Selling the brand as a premium product through your staff members
- ***Commission & Sales Bonus based on Sales performance
Your Skills and Experience
Job Requirements
- 5 year’s plus sales experience and 2 years plus Sales Management Experience, ideally with premium B2C product
- Experience managing a business and a P&L
- Experience working in a franchise model would be an advantage
- Strong people management skills
- Used to working with targets and benchmarking success
- Fluent English and local language
- Experience working in the local country
- Excellent interpersonal style – with cultural sensitivity to deal with diverse nationalities
- Inclusive, can-do attitude
- Real belief
Additional Requirements
- Loves personally selling and shows a strong record of personally selling
- Loves training, coaching on sales to your team
- Strongly orientation and stable background as long-term commitment at previous environment
- Hungry to grow and learn and develop. Not comfortable with a house and car and expects a big salary and big bonus
Why You'll Love Working Here
- Opportunity to work for professional working environment
- Opened professional and general management training
- Competitive salary and great benefits
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Ho Chi Minh
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