Our client is the world's leading luxury retailer
Our Client is a famous global luxury retailer in worldwide. In order to dedicatedly support their business agenda, they are looking for qualified candidates for the following position.
DEPARTMENT SUPERVISOR
Sales, Trade Marketing, FMCG - Ha Noi
Salary: Competitive Offer Package
The Job
- Advise, consult operators’ peer leaders on delivering exceptional customer experiences.
- Assist operators on how to engage with customers in a luxurious manner focusing on stock replenishment, promotion, merchandizing display, product knowledge, customers services and customers feedbacks
- Assist operators on how to handle customers’ complaints
- Proactively provide inputs to DM to come up with optimal proposals to advise operators on customers engagement enhancement including merchandizing, promotion, stock replenishment and customer services
- Ensure the team of business consultants having clear goals and objectives which remain focused on the customer experience consultation to operators
- Supervise, coach and train Business Consultant team to consistently grow in skills, confidence and effectiveness in their roles.
- Celebrate best practices or success stories on customer engagement consultation
- Work with your DM to identify future potential Department Supervisors and ensure development plans for this talent
- Work with the DM to ensure corrective action is taken to improve unsatisfactory performance,
- Assist in the preparation and delivery performance appraisals providing relevant and specific feedback.
- For training sessions and materials used by you and your team, provide feedback on training effectiveness to DM
GENERAL
- Actively promote the DFS brand and a strong positive professional image at all times.
- Complete internal reports and participate in various projects as/when required.
- Supervise team compliance with all company policies and procedures,
- Ensure that the workplace is safe, with the premises and behaviors of employees not imposing risks to the health and safety of any person. Where risks are identified, report appropriately for prompt assessment and action in line with location procedures.
- Perform any other duties as requested in a diligent and conscientious manner.
KEY RELATIONSHIPS (Internal and External):
- Internal: Human Resources, Business Consultants, Support Team members
- External: Vendors; Customers; Operators
Your Skills and Experience
- Degreeoranequivalentcombinationofeducationandexperiencesufficientto successfullyperformtheessentialfunctions.
- +yearsofexperiencewithinluxuryretailorserviceindustry.
- CriticalSkills:FluencyinEnglishandotherlanguagesasrequiredbylocation
- OtherKnowledge,SkillsandAbilitiesRequired:
- Leadershipskill
- Key competencies include: strong interpersonal skills, solution based, energetic,teamoriented,abilitytomulti-task,composureunderpressure, keen tolearn.
- Professionalinappearance,demeanorandlanguage
- Beabletoworkwellwithpeopleatvariouslevels.
- Functionasaresourcefulandproactiveteammember.
Why You'll Love Working Here
- Opportunity to work for professional working environment
- Opened professional and general management training
- Competitive salary and great benefits
- Long term career roadmap with the famous company
More Jobs for You
Our client is the world's leading luxury retailer
Advise, consult operators’ peer leaders on delivering exceptional customer experiences. Assist operators on how to engage with customers in a luxurious manner focusing on stock replenishment, promotion, merchandizing display, product ...
Competitive Offer Package
Ha Noi
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