A global Consumer Electronics Company
Our Client has established more than 20 years ago with well-known products in worldwide.
Home Appliance Service Manager (Northern territory)
- Ha Noi
Salary: $1500- $2000
The Job
Home Appliance Service Managerin charges and ensures smooth operation of the technical team which covering after sales service activities for home appliances include air conditioner,refrigerator, electric fan and so on in Northern territory of Vietnam.
Responsibilities of this position in assigned territory include:
- In charge for technical management of after sales service for home appliance products.
- Make sure after sales service activity does its best to meet customer needs by troubleshooting problems,solvingcustomer complaints,giving helpful technical support toauthorized service centers.
- Co-operate with other sections to setup and maintain authorized service network.
- Oversee the smooth functions relating regular technical training for authorized service centers as well as dealers.
- Provide training and guidance to team members in order to achieve targetstowards department objectives.
- Verify service jobs reported from partners.
- Regular review of work flow and propose improvement of in charged operation.
- Reporting monthly about service quality and customer satisfaction.
- Other duties as assigned.
Your Skills and Experience
- Minimum 5 years of relevant experience in handling customers, authorized service center, including 3 years in managing a team.
- Bachelor degree in related Engineering.
- Working experience in troubleshooting of home appliance refrigeration systems.
- Strong leadership, analytical and problem solving skills.
- Good interpersonal and communication skills with emphasis on understanding customers.
- Experience in ISO 9000 system implement.
- Proficient in MS Office.
Why You'll Love Working Here
- Opportunity to work for professional working environment
- Opened professional and general management training
- Competitive salary and great benefits
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A global Consumer Electronics Company
Home Appliance Service Managerin charges and ensures smooth operation of the technical team which covering after sales service activities for home appliances include air conditioner,refrigerator, electric fan and so on in Northern territory of ...
home appliance service manager (northern territory) customer services manager
$1500- $2000
Ha Noi
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