A Global Healthcare & Pharmaceutical Company
Our Client is one of the country’s top healthcare companies over the world with more than 160 years of experience. It was established in Vietnam in 1992 and more than 60 subsidiaries worldwide, They have been providing world-class products and services to health care professionals.
Regional Distribution Center (RDC) Supervisor (Store Manager)
Pharmaceutical/Biotech, Retail/Wholesale, Sales - Ho Chi Minh
Salary: Competitive Offer Package
The Job
- Oversee and manage all RDC/ Shop operation (with a group above 20 people) in compliance with approved policies and procedures
- • Execute yearly business operation objectives in line with functional objectives.
- • Ensure cash & stock security & accuracy management meeting KPIs set & expense control within budget.
- • Manage to ensure high visual of products display in line with set standards.
- • Handle the customer complaints and emergency issues related to RDC/shop operation as well as shop/RDC security & safe.
- • Control and maintain the facilities in good working condition to support the RDC/Shop operations
- • Manage vendors’ performance relating to security, cleaning & other services to maximize their professional performance & excellent services provided.
- • Prepare required daily & monthly reports in due time. Ensure high level of customer service performance according to corporate requirements
- • Communicate & train customer service performance KPIs & technical CS skills to all staff.
- • Lead & provide coaching & feedback, monitoring as well as improving staff’s CS performance continuously.
- • Leverage relationship & business interaction with Distributors frequently for getting their feedback for continuous customer service improvement.
- • Involve in customer surveys to measure Distributors satisfaction and propose improvement action plan for implementation. Manage the Customer Service Development program with sales-oriented mindset in order to contribute to the sales increasing:
- • Look for opportunities to gain ABOs’ insight and propose initiatives to build up CS Development program.
- • Lead & guide team to use Company available services to provide appropriate consultation to ABOs and address their needs.
- Monitor and continuously improve the mindset and performance of team members in alignment with the company objective for development program. Monitor & control RDC/Shop Fix Assets in line with Fix Assets policies
- • Ensure all RDC/ Shop fix assets labelled.
- • Monitor, control & record fix assets effectively.
- • Propose fix asset disposal timely. Manage RDC/Shop workforce to meet business requirements and growth
- • Involve in staff recruitment & selection.
- • Train & develop qualified workforce.
- • Manage team performance effectively & support to handle job obstacles on daily work.
- • Build a strong team & leverage good working environment.
- • Motivate team spirit within team.
- • Handle team member conflicts in due time. Liaise with respective departments to handle internal & external audits
- • Provide in time external audits information to respective functions & coordinate for handling external audit events required.
- • Build a good relationship with local government due to minimize obstacles and maximize the supports from them
Your Skills and Experience
- University graduation or higher
- Business Administration or relevant bachelor’s degree
- At least 5-year experience in supervisory positions in Operations/Retailing Shop/Channel Mgmt./Customer management.
- English
- MS. Office
- Required Knowledge, Skills, Abilities and/or Related Experience:
- - Competent work planning & organizing skills.
- - Strong people management skills.
- - Be strong in customer oriented & customer service skills.
- - Good in critical thinking & problem solving.
- - Good communication & influencing skills.
- Good in collaboration & team building ability.
- - Strong in relationship building with external authorities & partners.
- - Good ability to learn & high accountability.
- - Being able to work independently and work under pressure.
- - Good written and oral communication skills in English.
Why You'll Love Working Here
- Opportunity to work for professional working environment and Global Industry
- Opened professional and general management training
- Competitive salary and great benefits
More Jobs for You
A Global Healthcare & Pharmaceutical Company
Oversee and manage all RDC/ Shop operation (with a group above 20 people) in compliance with approved policies and procedures • Execute yearly business operation objectives in line with functional objectives. • Ensure cash & stock ...
Competitive Offer Package
Ho Chi Minh
joblink.vn - Dream Comes True.
Address: 1st, 52 Dong Du Street, Ben Nghe Ward, D.1, HCMC
E-Mail: alo@joblink.vn
Hotline: 090 233 30 52