A global Consumer Electronics Company
Our Client has established more than 20 years ago with well-known products in worldwide.
TV Test Engineer
Electrical/Electronics, Retail/Wholesale, FMCG - Ho Chi Minh
Salary:
The Job
- Taking ownership of customers issues reported in Vietnam and follow problems through to resolution.
- Investigate and solving customers' problems, which may be complex or long-standing problems.
- Achieve customer support satisfaction goals and work with the team on a consistent basis.
- Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution to sales team, customer and regional headquarter on software issue.
- Develop support procedures, policies and standards.
- Keep accurate records and document customer support actions and discussions.
- Analyze statistics and compile accurate reports.
- Achieve customer support satisfaction goals and attention to detail.
- Explain current market issues highlighted and work closely with regional headquarter office.
- Provide accurate, valid and complete information by using the right methods/tools.
- Deep understanding of network, IoT, Linux and Android technologies, security and embedded system.
- Accomplish projects and given tasks within timeframe
- Willing to travel and visiting customer on short notice.
Your Skills and Experience
- University
- At least 3 years of working experience in the related field is required.
- 22-28
- English: Advance
- Problem solving, teamwork, organization, negotiation.
- In-depth experience working with Linux, Android and software especially in networking, modem, WIFI, Bluetooth, IoT or TV products will be an advantage.
- C/C++ language development including edit, compile and debug in embedded environment will be an advantage.
- Handling test equipment.
- Preferable Senior Executive specialized in Engineering - Electronics/ Computer or equivalent
- Proficiency in Microsoft office: Power point, Word, Excel, Outlook, internet
- A good team player who works closely with team from hardware, sales, factory and regional headquarter
Why You'll Love Working Here
- Opportunity to work for professional working environment
- Competitive salary and great benefits
- Long term career roadmap with the famous company
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A global Consumer Electronics Company
Taking ownership of customers issues reported in Vietnam and follow problems through to resolution. Investigate and solving customers' problems, which may be complex or long-standing problems. Achieve customer support satisfaction ...
Ho Chi Minh
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