A Global Healthcare & Pharmaceutical Company
Our Client is one of the country’s top healthcare companies over the world with more than 160 years of experience. It was established in Vietnam in 1992 and more than 60 subsidiaries worldwide, They have been providing world-class products and services to health care professionals.
Senior Retail Experience Lead
- Ho Chi Minh
Salary: Competitive Offer Package
The Job
1. Retail Experience Lead - Physical Experience Programs (PEP) – 60%
- PEP Plan, Implementation & Evaluation
+ Work with Marketing & related stakeholders to develop PEP guideline activities & its action plan for all Distribution Centers/Shop nationalwide
+ Develop standard PEP survey & ensure on time 2-ways feedback from Distributor leaders;
+ Consult & review proposal, final production & implementation plan for team members.
- PEP Communication & Budgeting
- Phyto Cafe Shop customisation
+ Continuosly develop Phyto drinks menu & recipe to adapt with ABO needs & overall Phyto Cafe strategy;
+ Develop action plan for experiences service at Phyto Counter;
+ P&L takeover from Finance & deliver to OP for implementation.
- My company Place Project - Renovate & upgrade & Visual merchandising Development
- Other cross functions projects
2. HCM Shop Supervisor - 40%
- Oversee and manage all RDC/ Shop operation (with a group above 20 people) in compliance with approved policies and procedures
- Ensure high level of customer service performance according to corporate requirements
- Manage the Customer Service Development program with sales-oriented mindset in order to contribute to the sales increasing:
Your Skills and Experience
- Competent work planning & organizing skills
- Strong people management skills
- Be strong in customer oriented & customer service skills.
- Good in critical thinking & problem solving
- Good communication & influencing skills
- Good in collaboration & team building ability
- Strong in relationship building with external authorities & partners
- Good ability to learn & high accountability
- Being able to work independently and work under pressure.
- Good written and oral communication skills in English.
- Experience in data analysis & reporting
- Comfort with Social network using & managing (Facebook, Zalo, website)
- University graduation or higher
- At least 2-year experience in supervisory positions in Operations/Retailing Shop/Channel Mgnt/Customer management.
Why You'll Love Working Here
- Opportunity to work for professional working environment
- Competitive salary and great benefits
- Long term career roadmap with the famous company
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