A Global Cosmetic Company
Our Client is a famous Cosmetic Company in the global & Vietnam Market. In order to dedicatedly support their business agenda, they are looking for qualified candidates for the following position.
Retail & Training Manager
Professional Training, Cosmetics - Ho Chi Minh
Salary: $3500 - $4500
The Job
PURPOSE OF YOUR JOB
- This is an excellent opportunity for a high calibre individual to work in extremely close proximity with our salon customers, and in collaboration with our Marketing and Sales teams within the division.
- The successful individual will be responsible for creating, executing and delivering world-class education to our salon customersand make legendary education a reality. You are not just an Academy Manager who is skilled in Education, you are an educator in the world’s largest beauty company and responsible for continued development in your area through inspiring education. You will be responsible for delivering the best possible education platform for both our Vietnam-based customers and also our Sales/Marketing teams, to help drive Company Professionnel and Kerastase’s leadership as the most loved professional brand of reference in Vietnam.
- The Retail & Training Manager is responsible for the leadership of the Vietnam Education team, which includes a team of education managers in both North and South Vietnam, to ensure an inspirational and progressive education plan for both our direct and indirect channels, delivered by both salon artists and our own team, as well as creating new programs that put our brands at the forefront of education excellence.
- As a member of the Management Committee, the Retail & Training Manager is also responsible for the smooth running of the academy for Division, including efficient bookings and customer communication, full P&L responsibility and delivery of budget, academy development, maintenance of facilities, ensuring optimum customer care, service and experience.
KEY JOB ACCOUNTABILITIES
- Lead the development of the Education strategy and ensure that the plan supports the commercial objectives of the business.
- Ensure use of systemsthatgive control on budget, revenues, cost and profitability.
- Lead the education team to deliver the most inspiring education programs both in-salon and through various business and creative seminars across haircare, styling and technical products, that continue to motivate and inspire the talent of the future.
- Train the education team on new modules, engage Sales/Marketing teams around education.
- Develop the country’s training program by building on the success of our artistic and business educational content through new methods, new artists and new formats, challenging the status quo where required.
- Continue to modernise oureducation programs to reach more hairdressers and drive incremental revenue with the development of a digital program.
- Ensure the effective and efficient operations of the Saigon and Hanoi Academies to deliver the highest standards of education, customer service and customerexperience.
- Identifyprofessional talents in the market, recruit, induct, train, evaluate and promotethem.
- Build and maintain a network of consultants and artists in the beauty industry.
- Present on stage at events.
THE NETWORK YOU WOULD WORK WITH
- You will be liaising with all levels of the professional hairdressing industry, whether that is the most amazing salon in your city, or a local salon on the high street – they are all our customers and require education. As part of our dynamic Education Team, you’ll work closely alongside our stakeholders to ensure the continued growth of the brand.
POTENTIAL NEXT STEPS FOLLOWING THIS ROLE
- From this position, the potential next steps could take you to a regional education role or in general management.
PROFESSIONAL & TECHNICAL COMPETENCIES
- EMBODIES BRAND IDENTITY & KNOWS SELECTIVE BEAUTY UNIVERSE
- Masters brand identity and knows sense of purpose
- Masters fundamental knowledge: products, categories, gestures, sales and service
- Masters competition, market, clients and trends knowledge
- DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION
- Elaborates service and retail education plans aligned with business priorities
- Cooperates with 360 degrees internal and external stakeholders guarantying a consistent customer experience
- Pilots and monitors retail education efficiency
- DESIGNS, TRANSMITS & EMPOWER
- Design appropriate learning solutions for customer experience
- Delivers and transmits education contents
- Provides personalised follow-up and coaching
- Animates learning communities with passion
- ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE
- Fosters empathy
- Knows customer profiles and transmits customer centricity
- Continuously elevates service standards and POS execution according to brand specificities
COMPETENCIES
- Innovation
- Entrepreneurship
- Act & lead with human sensitivity
- Manage complexity
- Achieve results with integrity
- Interact effectively
- Sensitivity to the metier
Your Skills and Experience
PREFERRED QUALIFICATIONS
- University graduate from Business or Social Sciences Schools
- Vocational hairdressing or beauty related degree.
- Certificate in pedagogy.
ESSENTIALS SKILLS REQUIRED
- Team management and leadership.
- Experienced in hair services including color, texture, treatment, and styling.
- Commercial business sense and ability to focus on ROIs.
- Project management skills.
- Good analytical, logical thinking.
- Independent work management/organizational skills.
- Proficiency in written and verbal English is a must.
- Proficiency in MS Office.
WHAT WE LOOK FOR
- Vietnamese male / female, with professional consultancy working experience in the beauty industry, preferably senior trainers/training managers from Beauty companies/professional salons.
- Passion for the beauty and fashion industry.
- Excellent interpersonal skills – with the ability to build relationships, manage and influence key stakeholders.
- Passion for helping youths, understand the connection between education and a better life, developing people and a track record of designing and delivering great learning experiences.
- Progressive, open- minded, willing to learn and develop, people-oriented type of person.
- A strong understanding of the corporate organizational structure, its intersections and relationships.
- Ability to analyze a complex problem and through an evidence based approach produce compelling insight and recommendations to a client problem.
- Have personal experience and understanding of working with salons/hairdressers within consultancy and/or professional services environment.
Why You'll Love Working Here
- Opportunity to work for professional working environment and best practice of sales Comestic Industry
- Opened professional and general management training
- Competitive salary and great benefits
- Long term career roadmap with the famous company
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