A Leading FMCG Company
The Company is a famous multinational company in FMCG industry with well known brands in the global & Vietnam Market. In order to dedicatedly support their business agenda, the company is looking for a potential candidate for the following position
Customer Manager (Key Account Manager)
- Ho Chi Minh
Salary: Competitive Offer Package
The Job
1.Customer Strategy and Business Plan
- Manage the customer P&L for the customer and by categories, counterparts and budget planning
- Develop relationship with customers
- Develops the customer strategic business plan for his/her respective customer. Work out a joint customer business plan for his/her respective customer. Lead and execute Joint Business Planning according to the Global standards together with the customer.
- Work out a Target Group Management strategic plan for the Key Accounts for existing businesses
- Develop and execute a market development plan for Target Groups other than big traders in close collaboration with Customer Marketing
- Develop, implement and execute a Cell Approach plan in close collaboration with the customer, Category managers and BUD’s
- Work closely together with Category Managers/Trade Category Directors in order to have strategic alignment with Company DT business focussing on Wholesalers
- Develop and implement a promotional plan with clear roles and objectives of how to drive promotional sales in C&C linked to OPSO program
- Works in close collaboration with de Category Managers for the category input, and with customer marketing for the customer/channel plan
- Develop in-store communication activation for channel/customer initiatives
- Generate insights for the assigned customer/channels (store layout, traffic)
- In charge of in-store extra visibility/highlight display, not execution
- Develop and guides implementation of customer events
- Provide clear objectives and deliverables for the field team, under responsibility of Field Operation Team
- Implement Customer audit
2. Negotiation
- Closes the deal with the Customer by negotiating the trade terms, trade funding, and counterparts according to the UL strategy on his/her customer
- Manages overall levels of Customer Investments for his customers
- Monitors Customer Performance by tracking customer contribution and market share for major categories
3. Plays active ambassador role
- Acts as active ambassador of Company at the customer and of the customer at Company
- Participates actively to the account managers meetings, looking at the best solution for the business even if not in line for his/her customer
4. Team
- Manages Head Office of assigned accounts team with a focus on Target Groups, executional mindset and winning spirit
- Manage and responsible for perfect alignment between Planning and Operations
Key Interfaces:
- Vice President Customer Development
- Modern Trade Director
- Channel & Category Development Directors/Managers
- CD Excellence Director/Managers
- HR Directors/Managers
- Finance Directors/Managers
Your Skills and Experience
- University graduation
- At least 2 years experiences in Modern management, preferably in FMCG, specially experience directly deal Trading terms with key customers or knowledge all kinds of customers as CVS, Independent,Retailers, ect....
- Have deep experience and knowledge in listing new SKUs to supermarket.
- Strong in Customer Business Management, Program Execution Management, Direct Sales, Merchandising, Pricing & Packaging Strategy
- Good at negotiation, communication and presentation skills.
- Ability to lead core initiatives
- Good English and office computer skill (Word, Excel, Power Point)
- Coaching skills, flexibility, knowledge and strong leadership skills.
Why You'll Love Working Here
- Opportunity to work for professional working environment and Global Industry
- Opened professional and general management training
- Competitive salary and great benefits
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