Our Client is is part of the world's leading Postal and Logistics Group
This is the global leader Company of the world's leading postal and logistics Group and they are present in over 100 countries and territories across the globe, making it the most international company in the world. They provide solutions for an almost infinite number of logistics needs.
Key Account Manager
Purchasing/Supply Chain, Sales, Freight/Logistics, Warehouse - Ho Chi Minh
Salary: Competitive Offer Package
The Job
Responsibilities
Towards Customer:
- Is the customer’s main point of contact for topics of strategic and tactical relevance, especially for commercial, but also for important operations matters
- Manages customer relationship during operational crises and other escalations
- Establishes communication matrix with customer and upholds discipline to ensure clarity and effectiveness of communication
- Knows commercial agreement inside out and fully understands company’s and customer’s duties & rights. Leads related commercial negotiations (e.g., rate increase) based on internally aligned positions
- Ensures customer is billed accurately, completely, and on time for the consumed services; follows up with customer for outstanding payments
- Drives Net Growth by winning additional and retaining existing business from the customer; increase share of wallet
- Builds extensive coach network in customer’s organization, gains access to decision makers and spreads the word on the value we have delivered
- Excites customer for regular and numerous participation in the CXM survey and agrees mutual action plans that address their feedback
- Champions overall Customer Centricity agenda to drive actions that go beyond responding to CXM
- Schedules, prepares and conducts regular leadership meetings with customer (e.g., QBR/QBP)
- Introduces relevant innovation, products and capabilities to customer and builds commitment of customer to (co-)invest.
Key Accountabilities
- Champions the overall Customer Centricity agenda to drive actions that go beyond just responding to CXM
- Drives Net Growth by winning additional and retaining existing business from the customer; increasing our share of wallet
- Builds extensive coach network in customer’s organization, gains access to decision makers and spreads the word on the value we have delivered
- Trusts Operations to deliver the KPIs, but tracks performance and jumps in when customer satisfaction is at risk; escalates decisively if and when required
- Knows commercial agreement inside out and fully understands DSC’s and customer’s duties & rights. Leads related commercial negotiations (e.g., rate increase) based on internally aligned positions
- Diligently coordinates DSC internal commercial process related to his/her accounts, e.g., O2D, Renewals, BCA process, etc. Ensures timely and accurate data entry into systems and tools required for above processes, e.g., Salesforce.com.
Your Skills and Experience
-
Divisional Experience
- Good to have: contract logistics background (if not, must be willing and able to learn basics asap)
- Minimum 5 years experience as Key Account Management/Business Development in Logistic / Supply Chain industry; OR playing role as Supply Chain Management/Logistic Management/Warehouse Management in MNC ( Retails/ FMCG/..)
Functional Experience and Key Skills
- Must have: Commercial acumen
- Must have: Experience in a client-facing role
- Must have: Empathy - being able to identify and understand a stakeholder or customer's situation, feelings and motivations
- Must have: Resilience/ Confidence - being able to stand one's ground when dealing with tough/ highly demanding stakeholders
- Must have: Exceptional communication, facilitation and presentation skills at all levels
- Nice to have: Operational/ Solution Design / Consulting experience that involved facing customers
- Must have: Willingness to learn about Operations if unexperienced in that area
Geographical Experience
- Nice to have: Experience of working across countries
Education / Qualification / Certification Requirements
- University degree or equivalent education
Why You'll Love Working Here
- Opportunity to work for professional working environment and Global Company
- Corporate E-Learning, training opportunities both locally and oversea
- Competitive salary and great benefits
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